Address and Store Hours
East West USA Store
945 Berryessa Road, Unit 5
San Jose, CA 95133
We at eastwestusastore give to all our viewers as much details about the product as possible. But still we recommend viewers to go through manufacturers website to get more information about the products.
Credit Card info
We do not accept International credit cards. Your order will not be processed if the credit card billing address is not in USA. In case of international orders we do not accept credit cards.
Shipping address & Billing address
Credit card payment:
Your order will only be processed if your credit statement billing address is same as your shipping address. We have perceived these precautions for the safety of our customers and us. Due to recent fraudulent credit card charges we only ship to the correct billing address for credit card payments.
Check or Money order payment:
Your order will be processed as soon as the check is cleared or when we receive the money order. We will ship to any shipping address if the payment is made by check or money order.
Shipping and Delivery time
The only shipping option selectable while ordering via our online shopping cart is UPS ground. For other shipping methods or options please e-mail. Please allow total delivery time of 3-10 business days for UPS Ground. We will provide you with a tracking number to track your package. We provide Shipping within US only.
Guaranteed Lowest Price
We guarantee our price to be the lowest. If you happen to find a lower price from one of our competitor, inform us and we will match or beat their price. Note: Be sure to compare the competitor's shipping price.
In the event that a product needs to be returned to a manufacturer for service or warranty work, the customer is responsible for all shipping arrangements. Please refer to manufacturer policies regarding the procedure and cost of shipping returns; please contact them for details.
Pictures and Descriptions
eastwestusastore.com does not guarantee descriptions to be completely accurate and denies all liability. Typos can happen and we apologize if there is a misrepresentation. All prices, descriptions, and pictures can change without further notice
Return Policy and Terms
- Except for TVs and Cell phones we will exchange or refund for defective items within the first 15 days.
- Cell phones are only exchangeable for same within 7 days, no refunds. The manufacturer may provide support after 7 days. Please check with the manufacturer if warranty service is available.
- Multi-System TVs have a 90 day warranty. Shipping fees are not refundable and are not covered under warranty.
- All products we sell, except TVs and GSM Cell phones, come with a one-year warranty (90 days labor, 1 year parts) and in such cases the product will be repaired at no charge.
- After 30 days we do not exchange or give refunds for any item we sell.
- Non-defective items that are returned are subject to a minimum 10% restocking fee. You may upgrade or downgrade an item within 30 days of purchase as long as the originally purchased product(s) are in new, resalable condition with all original packaging that have no markings on its box.
- Any item that needs to be serviced or exchanged or refunded must be sent to us freight paid by customer.
- Deliveries are to curb side for large packages and smaller packages to your door. UPS, FEDEX and other shippers we use do not deliver inside homes.
- Prices cannot be adjusted once the order has been made.
- Shipping charges are non-refundable in any case as we cannot reclaim these fees from our shippers.
- Customers are responsible to pay for any duties, taxes, customs and other clearance fees for orders shipped outside the USA.
- We do not offer any type of insurance or warranty for damage caused to personal property or items used in conjunction with the products we sell.
- Damage/Loss for items must be reported to the delivery company and to us within 1 week of receiving the ordered item(s).
- Please remember that we are here to help our customers. We will do our best to meet your needs. We guarantee that we will do our best to service your item at low cost or even no cost to you even after the warranty period is over.
We offer 15 days return policy from the day you receive your order under following conditions:
Refunds and exchanges may only be made within 15 days of receiving the merchandise.
20% restocking fee will be charged for a refund or an exchange. Restocking fee will not be charged for any voltage converters with fuse protection that are being exchanged. Restocking fee will not be charged for defective or damaged merchandise. Misused or abused merchandise will not be accounted as defective.
Obtain a Return Merchandise Authorization (RMA) number from firstname.lastname@example.org before returning any merchandise. Note that we will not accept any merchandise sent without a RMA number.
All returns must be in original non-damaged condition, including packaging, documentation, warranty cards, manuals and accessories or else it will not be accepted. Any missing items will be subject to a replacement charge.
Returns must be received within 10 days of the RMA's issuance.
Original shipping & handling charges are not refundable. Customer is responsible for shipping and proof of delivery on all returns. Please be sure that return shipments are properly packed and fully insured. East West is not responsible for returned packages if lost by shipper.
Manufacturer's warranties are processed by the manufacturer. For warranty questions, inquiries, or repairs, please contact the manufacturer.
All defective merchandise may be returned back to us only within the 15 days of receipt.
20% restocking fee will also be charged for any order that is refused on delivery
This policy may be modified or changed without any fuurther notice.
For any further questions contact us via e-mail email@example.com