Return and Refund Policy
At East West USA Store, we are dedicated to ensuring customer satisfaction and providing the best quality Indian Kitchenware at the most affordable prices. Our return and refund policy is designed to be transparent and straightforward, offering solutions for various scenarios.
1) Free Return Service
We proudly offer a hassle-free return service for customers facing any of the following issues:
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Product damage during shipping.
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Defective or non-functioning products.
2. Return Process
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Contact Us: If you encounter any issues with your purchase, please contact our customer service team at [contact@eastwestusastore.com] within 30 days of receiving your order.
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Provide Details: To facilitate the return process, please provide your order number, a clear description of the issue, and, if possible, photographic evidence.
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Free Return Label: Once your return is approved, we will provide you with a free return shipping label for eligible cases.
3. Conditions for Return
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In Original Condition: The product must be returned in its original packaging and condition.
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Seal and Usage: Damaged seals, signs of severe use, or products not in their original condition may be subject to restocking fees.
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Restocking Fees: In cases where the product's seal is damaged, there are severe signs of use, or the item is not returned in its original condition, restocking fees may apply.
4. Refund Process
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Refund Method: Refunds will be processed using the original payment method.
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Timing: Please allow us 5-10 business days for the refund to be reflected in your account after the return is processed.
5. Shipping and Delivery
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Our Shipping and Delivery Policy, available here, outlines the terms and conditions related to the shipment and delivery of our products. By making a purchase, you agree to the terms of this policy.
6. Changes to Return & Refund Policy
East West USA Store reserves the right to modify or update this Return and Refund Policy at any time. Any changes made will be effective immediately upon posting on our website.
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Rights of Customers for Specific Issues
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It's important to note that changes to this policy will not affect the rights of customers in the following scenarios:
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Product Damage: If the product is received in a damaged condition.
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Non-Functioning Products: In the case where the product is not functioning at all.
Customers will still be entitled to a free return for these specific issues, as outlined in the "Free Returns for Product Issues" section of this policy.
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Notification of Changes
We will notify customers of any changes to this policy by updating the "Last Updated" date at the top of this page. It is the responsibility of the customer to review this page periodically for any changes.
Having Issues??
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If you have any questions about our Return and Refund Policy or the changes made, please contact us at our Contact page.